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Business Intelligence (BI) should enable business managers to monitor and analyse Key Performance Indicators (KPIs) and possibly Key Risk Indicators (KRIs) in order to take decisions that ensure progress towards reaching the organisational objectives.
Business Intelligence also referred to as Enterprise Performance Management (EPM), Executive Dashboards, etc. is associated with the top end of Information Systems.
BI software solutions traditionally concentrate on reporting and analytical facilities. They offer rich visuals and personalized dashboards that make it easy for business managers at all levels to keep track of the metrics most important to them on a daily basis. Typical features include real-time information and alerts on exceptions, competitive changes, and customer feedback. The right information should get to the right people, at the right time whilst maintaining proper security in allowing users to drill into information relating to different measures.
Enterprise Performance monitoring invariably address the following areas:
· Financial
· Competition
· Sales
· Customers
· Human resources
· Supply chain
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